Help Centre

We’re here to help and provide as much information as we can. We aim to provide up to date information to tenants, landlords and agents and we have listed some Frequently Asked Questions (F.A.Q) which will help you eliminate any questions you may have. If you still have a query please email our team and we will be in touch shortly.

Frequently Asked Questions

Tenant Questions

To secure your booking with the landlord/property, you will be asked to pay a deposit. This should be placed in a Tenancy Deposit Scheme.

Each property will vary but your deposit is normally the monthly rent cost plus £100. But please check the listing for the exact deposit costing.

This is refundable when vacating the property and all parties have agreed on the property condition and went over the inventory. As long as there is no damage, loss of rent or arrears outstanding deposits are normally returned within the time scale allocated.

Your rent gives you the right to inhabit the property. Many properties include all utilities in the rental prices as well. Please check the property listing to see if bills are included or not or ask on application.

There are four ways to pay your rent fees:
  • bank transfer each month
  • pay with credit/debit card each month
  • standing order 
  • direct debit

Each landlord & agent will have various ways to facilitate collecting rent each month.

Of course! We advise all tenants to view the property in person if you can before renting. Once you have found a property you like, contact the agent or landlord and fill out the form stating a in person tour or a video tour. Some agents may already have a video ready to email out. Each agent or landlord will arrange a viewing for you.
Of course! If you are renting a property as a group of friends, make sure you inform the landlord or agent and make sure the property has a valid H.M.O certificate if required. 

H.M.O stands for House in multiple occupation.

Properties must have four common features before they can be considered as an HMO and they are:

Occupants that are not forming a single household

The property is the occupants main and only residence

The accommodation is being used only for residential purposes

One of the occupants must be paying rent

The above are the typical features that apply to individual flats and houses, but different rules apply when considering whole converted blocks.

The above conditions must be met before a property to be legally considered an HMO. Alternatively, the local authority can declare a property an HMO.

A guarantor is a person (often a family member) that co-signs the rental agreement and is financially responsible for paying the rent if the tenant is unable to. Many properties require a guarantor if the tenant is unable to show satisfactory funds or income to support the required rental payments.

Unfortunately Yes, only full-time students can live in most properties or halls.

Landlord Questions

Create an account, go to create listing and follow the simple steps. Make sure you have all the required information, clear and good quality pictures of the property, upload any video or links to a tour and submit the listing. Once paid and payment is cleared, our team will approve your listing within 24 hours.

In Scotland you are required to have a Landlord Registration Number which is issued to you after various checks from your local authority. Once you have this number you can rent and advertise your property for rent. 

If you come across an issue when uploading your property to our website, please email our team [email protected] and we will be able to help you further.

Unfortunately not, our website is solely for students properties. We can recommend using Letting Cloud where you can advertise various types of properties for rent.

Compare listings