Dunpark Property Agents

1 Abercromby Place Edinburgh EH3 6JX
  • License: LARN1903020

About Dunpark Property Agents

Dunpark began in 1997 in a box room in Stockbridge. The name was inspired by a chat Emma had with her Dad on Hogmanay 1988 when he was musing about his old friend, Lord Dunpark. She didn’t know it was to be their last conversation. Many are forgotten, but Emma held this one close to her heart. Years later, when it came to naming her start-up company, ‘Dunpark’ seemed a fitting choice. Her Dad had spoken of the strength of the name, coming from the Gaelic word for ‘fort’ and it was a way for his memory to live on and to symbolize their shared legal heritage.

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9 Reviews

(3.67 out of 5)
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    After seeing the reviews on here, I was apprehensive but …

    After seeing the reviews on here, I was apprehensive but gave Dunpark a chance. I was relocating and anxious about my move as it was my first in over 18 years but Dunpark couldn’t have been more supportive in helping me find a property and getting me moved into my new home. It seems they have done a massive revamp and it’s definitely working. Thanks to all the staff at Dunpark I shall definitely be recommending you in future.

    Harris

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    Worst experience I have ever had with a letting agents ….

    Worst experience I have ever had with a letting agents in Edinburgh. They ignored any email correspondence and when I called they would say the relevant member of staff would call me back (which they never did). Wish I had read the reviews before handing over a £1800 deposit, of which they tried to keep an unreasonable £1000 of (I have never had an issue with deposits and I’m an EXTREMELY tidy person). We were not able to rent the flat for more than 1 year, which to me suspects that they take funds from every tenant, on a yearly basis, to keep the flat to a good standard. We were charged for mattress and sofa cleans (which is general wear and tear surely, considering we had throws and mattress protectors) and even went as extreme to taking photos of inside the washing machine, shelve fittings and tooth brush holders, which had a mark an 1/8th of a 5p coin – beyond ridiculous. Will find ANY reason to fine you and will NEVER fix things within reasonable timing. We went 4 months without a washing machine and 3 weeks without hot water and heating because of issues with the boiler. DO NOT LET WITH DUNPARK.

    Roberta

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    Awesome service…

    I had been looking for several weeks and was becoming very tired of agents not getting back to calls and email and not showing up at viewings!
    Natalie was pleasant and professional throughout and provided a very personal service, always coming back to queries quickly.

    Michael

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    Responsive…

    Renting via Dunpark was a great experience, Natalie and colleagues are very responsive and friendly.

    Monique

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    Waste of time…

    Apparently if you want to see a property there are only a few spaces to do so. Never heard such nonsense. Off putting from the get go. Every property Ive viewed there has been equal viewings so that it’s fair. Forget it!!

    Vicky

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    Professional and `Efficient Customer Service…

    I just want to say in the current situation where most companies related to travel and/or accommodation are unable to be reached by phone I have been able to contact this company which uses booking.com for apartments and have received professional and efficient service from Alexandra and Sarah who
    have dealt with my cancellation as a result of non essential travel
    and lockdown in UK in a fair manner
    They are obviously place health and safety of guests as their priority
    When there is some sense of normality I will replay their response with rebooking with the same company
    Thankyou

    Peter

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    Fantastic team…

    We have been renting a flat with Dunpark for 8 years now and the team in place is absolutely fantastic: professional, responsive, competent and friendly. Their service is very personal and they deal with everything with a human touch, which is invaluable. Dunpark is without any doubt the best letting agent with have had in Edinburgh. (And we have used a few during our 20+ years in Scotland!)

    LAETITIA

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    Best rental experience…

    I rented a flat from Dunpark for just over 18 months, and it was by some distance the best rental experience I have had (in Edinburgh or anywhere else!) The processes are all efficient (even with challenges of covid) and the team could not be more helpful or friendly. Any maintenance issues were always dealt with quickly, nothing is too much trouble. Could not recommend them more highly – and particular thanks to Victoria and Sarah, who have been wonderful.

    Emily

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    Awful service. They take your rent money and ….

    Awful service. They take your rent money and don’t care. So many problems and bad repairs unresolved. I had to move out due to frustration. Then they kept as much deposit as they could claiming things needed fixed!! I had the property professionally cleaned and they charged me for cleaning. Absolute joke.

    Darren

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