Braemore Property

We are landlords and Braemore tried to charge us £200 for an end of tenancy clean, although this would have been the responsibility of the tenant. Luckily we had spare keys and on inspection no cleaning had taken place. DO NOT USE BRAEMORE.

Poor letting agents their turn over of staff demonstrate it’s not only their customers thats are not happy.
They managed my property for 18 months in that time they never carried out 1 inspection with lockdown being the reason. Yes this might of delay the inspection but to never do any in that time is pretty poor and all you are told is they have a back log of properties to inspect. So if you want to pay a company to manage your property by doing absolutely nothing not even inform you your tenant have left the property, they are the company for you.

Lyndsey

Shocking customer service. Our flat was in a very poor condition when we moved in, with extensive mould, rubbish, stained carpets and not a single part of the flat had been cleaned. Braemore refused to organise cleaners and were entirely unapologetic. We have had numerous issues since with delayed repairs and an unwillingness to attend to basic maintenance. I’ve never given a company a 1 star review before but I really would not recommend.

AB

Staff were always friendly. They were great when our landlord sold the flat we were renting and offered to help us find somewhere new to live which was much appreciated. Always quick at responding to queries and maintenance issues.

Dcoch

Sonny was very polite, attentive and answered all of our questions. As my parents aren’t native speakers it’s sometimes a bit more difficult to comunicate throughly, but Sonny had no problem with this.
Thank You so much!

Annie

We have just moved into a rental property in Fife, dealing from the start with Shirley Baker at their St. Andrews Office. From the first contact to completion we have found the service to be extremely friendly and efficient. Emails were answered promptly and forms sent quickly.
Isla Horsburgh showed us around the property and supplied a full, accurate 52 page inventory+check in, including lots of photos. Very impressed.
Emails are now being received from the property management team offering any help we may need.
So far Braemore have exceeded our expectations and one cannot ask for much more than that!

Michael Koral

Having viewed two flats during COVID, which is no mean feat in itself, Paul couldn’t have been more helpful and gave great advice. I found a property the same day and moved in within 3 weeks. The time it took for another letting agent to reply to my message enquiring about one of their properties!
Paul was responsive to email and text messages and was a perfect go-between with the landlord on all my queries. The service received from the Braemore team has been good all round.

Michelle

So far I have had a positive experience. I recently did a zoom viewing with Paul and he was very professional. After a few technical difficulties we changed to WhatsApp and the viewing was very brief but overall successful. I have put down a deposit and that staff have all been very helpful, especially with working around my lunch breaks (as I was trying to organise all this during work hours). I’m looking forward to seeing the flat in person and I hope the agency continues to be as helpful and professional as they have been so far.

Emma

I am a long term landlord with Braemore. I had a vacancy and received excellent advice from Paul Davis re work required, market dynamics and best strategy to achieve re-let. All helpful, advice taken and re-let achieved. Just what you want. Fantastic. Thanks. Mark

Mark